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Southwest Airlines customer service goes fully remote, reservations centers close

A traveler walks past a Southwest Airlines airplane as it taxies from a gate at Baltimore Washington International Thurgood Marshall Airport on October 11, 2021 in Baltimore, Maryland. Kevin Dietsch | Getty Images Southwest Airlines‘ customer service agents will soon work ‘100%’ remotely as the carrier moves to close its reservations centers. “Southwest Airlines just […]

By : ILIAS ELABDI Date : June 9, 2022 Category : Travel News & Insights Comments :
Southwest offers free Wi-Fi on some flights to test service upgrades

OntheRunPhoto | iStock Editorial | Getty Images Southwest Airlines will temporarily offer travelers free Wi-Fi on certain flights starting this week, part of a test to bring faster internet to more customers. The carrier has outfitted 40 of its Boeing 737s with upgraded hardware for its Wi-Fi service, according to a memo to employees sent […]

By : ILIAS ELABDI Date : May 4, 2022 Category : Travel News & Insights Comments :
Expedia Cares | Service Trip to St. Jude Children's Research Hospital

Some of the best types of trips are journeys taken to serve others. Recently Expedia staff visited St. Jude’s to run and volunteer at their Memphis Marathon. This is their story.

By : ILIAS ELABDI Date : March 21, 2022 Category : Travel Videos Comments :
Airline software giant ends service with Russia’s Aeroflot

Aeroflot Russian Airlines and Rossiya Airlines jet aircrafts at Moscow-Sheremetyevo International Airport. Leonid Faerberg | Lightrocket | Getty Images Sabre Corp. on Thursday said it terminated a global distribution agreement with Russia’s Aeroflot, crippling the country’s largest airline’s ability to sell seats. The Texas-based airline software giant provides airline ticket distribution and reservation services for […]

By : ILIAS ELABDI Date : March 3, 2022 Category : Travel News & Insights Comments :
Amtrak invests $7.3 billion in new fleet of modern trains to service Northeast

Amtrak is investing $7.3 billion in a new fleet of state-of-the-art trains, including some of its first hybrid-electric powered trains, to modernize its aging fleet and attract more travelers, the company said Wednesday. The company is buying up to 83 new trains that will operate mostly along the Northeast Corridor. They will also run the […]

By : ILIAS ELABDI Date : July 7, 2021 Category : Travel News & Insights Comments :
Tripadvisor launches service with bigger discounts on hotels, flights

A close-up of a man using an Apple iPad Mini tablet computer to research holiday destinations, January 17, 2013. Will Ireland | Future Publishing | Future | Getty Images Tripadvisor announced Wednesday the launch of Tripadvisor Plus, a travel subscription service that will provide U.S. customers with access to travel savings and other perks. The […]

By : ILIAS ELABDI Date : June 16, 2021 Category : Travel News & Insights Comments :
United won’t furlough flight attendants, ramp and customer service workers when aid expires

United was the first commercial airline to fly the first FDA-authorized Covid vaccines to the U.S. Source: United Airlines United Airlines told more than 40,000 employees on Friday that their jobs are safe when federal Covid-19 aid for the sector expires this fall thanks to a rebound in travel demand. The recovery in bookings, led […]

By : ILIAS ELABDI Date : June 12, 2021 Category : Travel News & Insights Comments :
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